/* voip-lab :: painel — design system (verde-petróleo, claro/escuro) */
:root{
  --bg:#eaeef3; --surface:#ffffff; --surface-2:#f3f6f9; --surface-3:#eef2f6;
  --border:#dbe2ea; --border-strong:#c6d0da;
  --ink:#18202c; --muted:#5a6675; --faint:#8791a0;
  --accent:#0d8b78; --accent-strong:#0a6f60; --accent-soft:#d8efea; --accent-ink:#0a6f60;
  --ok:#1f9d55; --ok-soft:#dcefe2; --ok-ink:#157a41;
  --warn:#bf7d12; --warn-soft:#f6e9cf; --warn-ink:#8f5d0c;
  --crit:#d0453f; --crit-soft:#f7dedd; --crit-ink:#a3322d;
  --info:#2f6fd0; --info-soft:#dde8f8; --info-ink:#24549c;
  --idle:#8791a0; --idle-soft:#e6eaef;
  --shadow:0 1px 2px rgba(24,32,44,.04),0 4px 16px rgba(24,32,44,.06);
  --sans:"Manrope",system-ui,-apple-system,sans-serif;
  --mono:"IBM Plex Mono",ui-monospace,monospace;
  --r:12px; color-scheme:light;
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0b1016; --surface:#141b24; --surface-2:#1a222d; --surface-3:#1f2833;
  --border:#26313d; --border-strong:#33404e;
  --ink:#e7edf4; --muted:#9aa6b4; --faint:#6a7686;
  --accent:#2bbaa4; --accent-strong:#3fcbb6; --accent-soft:#123029; --accent-ink:#4fd3bf;
  --ok:#43c07d; --ok-soft:#153122; --ok-ink:#5fce93;
  --warn:#d9a24e; --warn-soft:#33260f; --warn-ink:#e6b466;
  --crit:#e56a62; --crit-soft:#361a19; --crit-ink:#ef8781;
  --info:#5b93e6; --info-soft:#152540; --info-ink:#82adf0;
  --idle:#6a7686; --idle-soft:#202a35;
  --shadow:0 1px 2px rgba(0,0,0,.3),0 6px 20px rgba(0,0,0,.28); color-scheme:dark;
}}
:root[data-theme="dark"]{
  --bg:#0b1016; --surface:#141b24; --surface-2:#1a222d; --surface-3:#1f2833;
  --border:#26313d; --border-strong:#33404e;
  --ink:#e7edf4; --muted:#9aa6b4; --faint:#6a7686;
  --accent:#2bbaa4; --accent-strong:#3fcbb6; --accent-soft:#123029; --accent-ink:#4fd3bf;
  --ok:#43c07d; --ok-soft:#153122; --ok-ink:#5fce93;
  --warn:#d9a24e; --warn-soft:#33260f; --warn-ink:#e6b466;
  --crit:#e56a62; --crit-soft:#361a19; --crit-ink:#ef8781;
  --info:#5b93e6; --info-soft:#152540; --info-ink:#82adf0;
  --idle:#6a7686; --idle-soft:#202a35;
  --shadow:0 1px 2px rgba(0,0,0,.3),0 6px 20px rgba(0,0,0,.28); color-scheme:dark;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}
.tnum{font-variant-numeric:tabular-nums}
a{color:inherit;text-decoration:none}
button{font-family:inherit;cursor:pointer}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:6px}

.app{display:grid;grid-template-columns:236px 1fr;min-height:100vh}
.side{background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px}
.brand .logo{width:34px;height:34px;border-radius:9px;background:var(--accent);color:#fff;display:grid;place-items:center;flex:0 0 auto}
.brand b{font-weight:800;letter-spacing:-.01em;font-size:16px}
.brand small{display:block;color:var(--faint);font-family:var(--mono);font-size:10.5px}
.nav{display:flex;flex-direction:column;gap:2px;padding:8px 10px;flex:1 1 auto}
.nav .lbl{font-family:var(--mono);font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:var(--faint);padding:14px 10px 6px}
.nav a{display:flex;align-items:center;gap:11px;padding:9px 10px;border-radius:9px;color:var(--muted);font-weight:600;font-size:13.5px;transition:background .12s,color .12s}
.nav a svg{width:18px;height:18px;flex:0 0 auto}
.nav a:hover{background:var(--surface-2);color:var(--ink)}
.nav a.on{background:var(--accent-soft);color:var(--accent-ink)}
.side .foot{padding:12px 14px;border-top:1px solid var(--border);display:flex;align-items:center;gap:10px}
.side .foot .who{flex:1 1 auto;min-width:0}
.side .foot .who b{font-size:13px;display:block}
.side .foot .who span{color:var(--faint);font-size:11.5px}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--info-soft);color:var(--info-ink);display:grid;place-items:center;font-weight:700;font-size:13px;flex:0 0 auto}
.tgl{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;width:32px;height:32px;display:grid;place-items:center;color:var(--muted)}
.tgl:hover{color:var(--ink);border-color:var(--border-strong)}

.main{min-width:0;display:flex;flex-direction:column}
.top{position:sticky;top:0;z-index:5;background:color-mix(in srgb,var(--bg) 82%,transparent);backdrop-filter:blur(8px);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:14px;padding:14px 26px}
.top h1{margin:0;font-size:19px;font-weight:800;letter-spacing:-.015em}
.top .sub{color:var(--faint);font-size:12.5px;margin-top:1px}
.live{display:inline-flex;align-items:center;gap:7px;margin-left:auto;background:var(--ok-soft);color:var(--ok-ink);font-weight:600;font-size:12px;padding:6px 11px;border-radius:999px;font-family:var(--mono)}
.live .dot{width:7px;height:7px;border-radius:50%;background:var(--ok);animation:pulse 2s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--ok) 60%,transparent)}70%{box-shadow:0 0 0 7px transparent}100%{box-shadow:0 0 0 0 transparent}}
@media (prefers-reduced-motion:reduce){.live .dot{animation:none}}
.wrap{padding:22px 26px 40px;max-width:1240px;width:100%}

.grid{display:grid;gap:16px}
.kpis{grid-template-columns:repeat(5,1fr)}
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r);box-shadow:var(--shadow)}
.pad{padding:16px}
.kpi{padding:15px 16px}
.kpi .k{color:var(--muted);font-size:12px;font-weight:600}
.kpi .v{font-size:27px;font-weight:800;letter-spacing:-.02em;margin-top:9px;line-height:1}
.kpi .d{font-size:11.5px;font-weight:600;margin-top:7px;font-family:var(--mono);color:var(--faint)}
.sect-h{display:flex;align-items:center;gap:10px;margin:0 0 12px}
.sect-h h2{margin:0;font-size:15px;font-weight:700;letter-spacing:-.01em}
.sect-h .hint{color:var(--faint);font-size:12px;margin-left:auto;font-family:var(--mono)}
.two{grid-template-columns:1.6fr 1fr}
.two-eq{grid-template-columns:1fr 1fr}

.pill{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:600;padding:3px 9px;border-radius:999px;font-family:var(--mono);white-space:nowrap}
.pill .pd{width:6px;height:6px;border-radius:50%;background:currentColor}
.p-run,.p-avail{background:var(--ok-soft);color:var(--ok-ink)}
.p-pause,.p-oncall{background:var(--warn-soft);color:var(--warn-ink)}
.p-sched,.p-paused{background:var(--info-soft);color:var(--info-ink)}
.p-done,.p-off{background:var(--idle-soft);color:var(--muted)}

table{width:100%;border-collapse:collapse}
thead th{text-align:left;font-family:var(--mono);font-size:10.5px;letter-spacing:.05em;text-transform:uppercase;color:var(--faint);font-weight:600;padding:10px 14px;border-bottom:1px solid var(--border)}
tbody td{padding:12px 14px;border-bottom:1px solid var(--border);font-size:13.5px}
tbody tr:last-child td{border-bottom:none}
.prog{height:7px;background:var(--surface-3);border-radius:99px;overflow:hidden;min-width:90px}
.prog i{display:block;height:100%;background:var(--accent);border-radius:99px}
.mini{font-family:var(--mono);font-size:12px;color:var(--muted)}
.mono{font-family:var(--mono);font-size:12.5px}
.mixi{width:8px;height:8px;border-radius:2px;display:inline-block}

.btn{border:1px solid var(--border-strong);background:var(--surface);color:var(--ink);font-weight:600;font-size:12.5px;padding:6px 12px;border-radius:8px;display:inline-flex;align-items:center;gap:7px}
.btn:hover{background:var(--surface-2)}
.btn svg{width:14px;height:14px}
.btn.pri{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.pri:hover{background:var(--accent-strong)}
.btn.warn{background:var(--warn-soft);border-color:transparent;color:var(--warn-ink)}
.btn.sm{padding:4px 9px;font-size:12px}
.btn.ghost{background:transparent;border:1px solid var(--surface-3);color:var(--muted)}
.btn.ghost:hover{background:var(--surface-2);color:var(--ink)}

.agrid{grid-template-columns:repeat(auto-fill,minmax(220px,1fr))}
.agent{padding:14px;display:flex;flex-direction:column;gap:10px}
.agent .row1{display:flex;align-items:center;gap:10px}
.agent .row1 .av{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;font-weight:700;background:var(--surface-3);color:var(--ink)}
.agent .nm{font-weight:700;font-size:14px}
.agent .rm{font-family:var(--mono);font-size:11.5px;color:var(--faint)}
.agent .meta{font-size:12px;color:var(--muted);min-height:18px}
.stripe{height:3px;border-radius:99px;background:var(--idle)}

.livecalls{display:flex;flex-direction:column;gap:1px}
.lc{display:flex;align-items:center;gap:12px;padding:10px 4px;border-bottom:1px solid var(--border);font-size:13px}
.lc:last-child{border-bottom:none}
.lc .num{font-family:var(--mono);font-weight:600}
.lc .t{margin-left:auto;font-family:var(--mono);font-size:12px;color:var(--muted)}

.ok-banner{display:flex;align-items:center;gap:10px;background:var(--ok-soft);color:var(--ok-ink);border-radius:10px;padding:11px 15px;font-weight:600;font-size:13.5px}
.err-banner{background:var(--crit-soft);color:var(--crit-ink);border-radius:10px;padding:12px 15px;font-size:13px}
.warn-banner{display:flex;align-items:center;gap:10px;background:var(--warn-soft);color:var(--warn-ink);border-radius:10px;padding:11px 15px;font-weight:600;font-size:13.5px}
.tag{font-family:var(--mono);font-size:11px;color:var(--faint)}

/* login */
.loginwrap{min-height:100vh;display:grid;place-items:center;padding:24px}
.logincard{width:min(380px,100%);background:var(--surface);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);padding:30px}
.logincard .logo{width:44px;height:44px;border-radius:12px;background:var(--accent);color:#fff;display:grid;place-items:center;margin-bottom:16px}
.logincard h1{margin:0 0 4px;font-size:21px;font-weight:800;letter-spacing:-.02em}
.logincard p{margin:0 0 20px;color:var(--muted);font-size:13.5px}
.lbl2{display:block;font-size:12px;font-weight:600;color:var(--muted);margin:14px 0 6px}
.inp{width:100%;padding:10px 12px;border:1px solid var(--border-strong);border-radius:9px;background:var(--surface-2);color:var(--ink);font-family:inherit;font-size:14px}
.inp:focus{outline:2px solid var(--accent);outline-offset:1px;border-color:var(--accent)}
.steps{display:flex;gap:10px;align-items:center;margin-bottom:16px;font-family:var(--mono);font-size:12px}
.steps .st{display:flex;align-items:center;gap:8px;color:var(--faint)}
.steps .st b{width:22px;height:22px;border-radius:50%;background:var(--surface-3);display:grid;place-items:center;font-size:11px;font-weight:700}
.steps .st.on{color:var(--ink)} .steps .st.on b{background:var(--accent);color:#fff}
.steps .sep{flex:1;height:1px;background:var(--border);min-width:16px}
.dz{border:1.5px dashed var(--border-strong);border-radius:10px;padding:22px;text-align:center;background:var(--surface-2)}
.dz .ic{width:32px;height:32px;color:var(--accent);margin:0 auto 8px}
.conf{font-family:var(--mono);font-size:10.5px;font-weight:600;padding:2px 8px;border-radius:99px;white-space:nowrap}
.conf.a{background:var(--ok-soft);color:var(--ok-ink)} .conf.m{background:var(--warn-soft);color:var(--warn-ink)} .conf.n{background:var(--idle-soft);color:var(--muted)}
select.map,select.inp2{font-family:var(--sans);font-size:13px;font-weight:600;padding:5px 10px;border-radius:8px;border:1px solid var(--border-strong);background:var(--surface);color:var(--ink);cursor:pointer}
input.inp2{font-family:var(--sans);font-size:13px;padding:5px 10px;border-radius:8px;border:1px solid var(--border-strong);background:var(--surface);color:var(--ink)}
input.inp2:focus,select.inp2:focus{outline:2px solid var(--accent);outline-offset:1px}
.stat{display:flex;align-items:center;gap:11px;padding:9px 0;border-bottom:1px solid var(--border);font-size:13px}
.stat:last-child{border-bottom:none}
.stat .n{margin-left:auto;font-family:var(--mono);font-weight:600}
.stat .ico{width:24px;height:24px;border-radius:7px;display:grid;place-items:center;flex:0 0 auto}
.stat .ico svg{width:14px;height:14px}
@media (max-width:960px){.kpis{grid-template-columns:repeat(3,1fr)}.two,.two-eq{grid-template-columns:1fr}}

/* ---- Navegação móvel (drawer) ---- */
.burger{display:none;background:var(--surface-2);border:1px solid var(--border);border-radius:9px;width:38px;height:38px;place-items:center;color:var(--ink);flex:0 0 auto}
.burger:hover{border-color:var(--border-strong)}
.burger svg{width:20px;height:20px}
.nav-backdrop{display:none;position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:40}
@media (max-width:820px){
  .app{grid-template-columns:1fr}
  .side{position:fixed;left:0;top:0;height:100vh;height:100dvh;width:min(82vw,284px);z-index:50;overflow-y:auto;
        transform:translateX(-100%);transition:transform .24s ease;box-shadow:0 18px 50px rgba(0,0,0,.35)}
  .app.nav-open .side{transform:translateX(0)}
  .app.nav-open .nav-backdrop{display:block}
  .burger{display:grid}
  .top{padding:12px 15px}
  .top h1{font-size:16.5px}
  .top .sub{display:none}
  .live{display:none}
  .wrap{padding:15px}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .meuwrap{max-width:100%}
  table{font-size:13px}
  /* alvos de toque maiores no celular (operador tabula/pausa muito no dedo) — não afeta o desktop */
  .btn{min-height:40px;padding:9px 14px}
  .btn.sm{min-height:36px;padding:8px 12px;font-size:12.5px}
}
@media (prefers-reduced-motion:reduce){.side{transition:none}}
@media (max-width:520px){.agwrap{grid-template-columns:1fr}}   /* cards de agente: 1 coluna em telas estreitas (evita estouro) */
@media (max-width:430px){.kpis{grid-template-columns:1fr}}

/* ---- Modal do app (confirmações) — substitui window.confirm nativo ---- */
.modal-back{position:fixed;inset:0;z-index:100;display:none;align-items:center;justify-content:center;padding:20px;
  background:color-mix(in srgb,var(--ink) 42%,transparent);backdrop-filter:blur(3px)}
.modal-back.on{display:flex}
.modal-card{width:min(420px,100%);max-height:88vh;overflow:auto;background:var(--surface);border:1px solid var(--border);border-radius:16px;
  box-shadow:var(--shadow);padding:22px 22px 18px;transform:translateY(6px);opacity:0;transition:transform .14s ease,opacity .14s ease}
.modal-back.on .modal-card{transform:translateY(0);opacity:1}
.modal-card .m-ico{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;margin-bottom:14px;
  background:var(--crit-soft);color:var(--crit-ink)}
.modal-card .m-ico svg{width:22px;height:22px}
.modal-card h3{margin:0 0 6px;font-size:16px;font-weight:700;color:var(--ink)}
.modal-card p{margin:0;color:var(--muted);font-size:13.5px;line-height:1.5}
.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:20px}
.btn.danger{background:var(--crit);border-color:var(--crit);color:#fff}
.btn.danger:hover{filter:brightness(.94)}

/* ---- Alerta de ligação recebida (console do agente) ---- */
.wp-ring{display:none;align-items:center;gap:11px;margin:12px 0 0;padding:12px 15px;border-radius:12px;
  background:var(--accent-soft);color:var(--accent-ink);border:1px solid color-mix(in srgb,var(--accent) 35%,transparent);
  font-weight:700;font-size:14px;animation:wpRing 1s ease-in-out infinite}
.wp-ring.on{display:flex}
.wp-ring .rico{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;flex:0 0 auto;
  background:var(--accent);color:#fff}
.wp-ring .rico svg{width:17px;height:17px}
.wp-ring small{display:block;font-weight:500;font-size:12px;opacity:.85;font-family:var(--mono)}
@keyframes wpRing{0%,100%{box-shadow:0 0 0 0 color-mix(in srgb,var(--accent) 55%,transparent)}
  60%{box-shadow:0 0 0 8px transparent}}